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Susan Senglaub, Co-President

Susan Senglaub, Manager, Volunteer Services at Holy Family Memorial in affiliation with Froedtert & the Medical College of Wisconsin

susan.senglaub@froedtert.com

Susan has worked with volunteers for the past 24 years. She has been a member of WADVS for the past 20 years. Her favorite aspect of WADVS is networking, sharing best practices, and the friendships made. Susan holds a bachelor’s degree in Social Work from Northern Illinois University. One of Susan’s most notable achievements is earning her CAVS, Certified Administrator of Volunteer Services.

Jennifer Klein, Immediate Past Co-President

Jennifer Klein, Director- Volunteer Services, Mayo Clinic Health System, Northwest Wisconsin

klein.jennifer@mayo.edu  |  715-838-1735

Jennifer has worked with volunteers for 15 years and has been a member of WADVS for the past 8 years. Jennifer’s favorite part of WADVS is – Everything. I love the people, I love the resources, such as “Ask the Director’, I love the board, and I love the purpose. Jennifer holds a Bachelor of Business Administration in human resources and a Master of Business Administration, with an emphasis in health care. Jennifer’s most notable achievements include passing the CAVS exam, implementing EPIC transport for the STEP Force volunteers, and presenting at the AHVRP conference in 2019, and serving as your co-president. 

Dawn Meier, Immediate Past Co-President

Dawn Meier, Volunteer Coordinator, SSM Health – Monroe Clinic

dawn.meier@ssmhealth.com

Dawn has worked with volunteers for the past 9 years and has been a member of WADVS just as long. Dawn’s favorite aspect of WADVS is the friends she has made and the great information that we all share. Dawn holds an associates degree in Photography. She owned her own portrait business for 23 years and was a photographer for 29 years. One of Dawn’s most notable achievements is serving as your Co-president.

Tammy Koger, Secretary 

Tammy Koger, Volunteer Services Manager, Marshfield Medical Center – Rice Lake & Ladysmith

koger.tammy@lakeviewmedical.org | 715-236-6255 Ext: 46255

Tammy has worked with volunteers for the past 25 years and has been a member of WADVS for the past 19 years. Tammy has served as the NWWI Representative, Reflection and Recognition chair, Co-president, and is now our secretary. Tammy’s favorite aspect of WADVS is the sharing of ideas and tools to ensure our volunteer programs are continually growing and improving and the long-lasting friendships that have come from being a part of WADVS.

Tammy started at what was then Lakeview Medical Center 1996 as a certified nursing assistant in the Home Care department, just as the Hospice program was being started. She assisted with the creation of the hospice volunteer program which led to serving as the coordinator of hospice volunteer and bereavement services.   In 2011, Tammy began working with the volunteer partners and became the manager of the Volunteer Services Department. Tammy’s most notable achievements include receiving her CAVS certification and the many relationships cultivated with hospice volunteers and volunteer partners over the past 25 years.

Theresa Douglas, Treasurer/Membership

Theresa Douglas, Volunteer Services Coordinator, Sauk Prairie Healthcare

theresa.douglas@saukprairiehealthcare.org | 608-643-7257

Theresa has worked with volunteers and been a member of WADVS for the past nine years. Her favorite part of WADVS is networking, learning from others, and sharing resources through “Ask the Director”. Theresa earned her Bachelor’s of Business Administration from UW La Crosse and worked in Human Resources for 21 years prior to entering the world of volunteer services. Her most notable achievement is starting volunteer roles from scratch and growing them into successful programs.

Liz Juern, Director, Volunteer Services & Spiritual Care Froedtert Menomonee Falls Hospital

Elizabeth.juern@froedtert.com |  262-257-3309

Liz Juern has worked with volunteers for over 20 years and joined WADVS three years ago. Her favorite aspect of WADVS is networking, resources, and shard mission with professional, dedicated colleagues across Wisconsin. Liz earned a Master’s Degree in Public Administration, and has held past positions at American Diabetes Association, Interfaith Caregivers of Ozaukee County, and the Volunteer Center of Waukesha County and Milwaukee County. Liz is proud to work with a dedicated team of volunteer managers at work and across the state.

Amy Bertotto, Executive Director of Education

Amy Bertotto, Manager, Volunteer Services North Market PSA

amy.bertotto@aah.org  |  920-288-3095

Amy has worked with volunteers for 11 years and has been a member of WADVS just as long. Her favorite aspect of WADVS is the networking opportunities. Amy holds a Bachelor’s Degree from UW Oshkosh and worked in HR prior to moving to Volunteer Services.

Notable Achievements: AAH had to move quickly during COVID to support our patients and families virtually.  I was a part of several teams that transitioned from bedside volunteer opportunities to virtual opportunities for volunteers.  NODA was our biggest project, and we were able to encourage enough volunteers to participate that we were able to set up 24 hour vigils for patients without families VIRTUALLY.  It was truly amazing!

Brooke Techlin, Northeast Regional Representative

Brooke Techlin, Volunteer Coordinator at ThedaCare Regional Medical Center in Neenah

brooke.techlin@thedacare.org  |  920-729-2207

Brooke has worked with volunteers for 10 years and has been a member of WADVS just as long. Her favorite aspect of WADVS is meeting and networking with so many wonderful people who share the same passion and understanding of what you deal with on a day-to-day basis.  I have learned so much with being a member and board member of WADVS. Brooke holds a Bachelor of Arts in Art Management from UW-Stevens Point. She worked at the Sharon Lynne Wilson Center for the Arts (Brookfield, WI) – Development Admin. 2003-2007; ThedaCare Family of Foundations (Appleton, WI) – Development Admin. 2007-2011; ThedaCare Regional Medical Center-Neenah (Neenah, WI) – Volunteer Coordinator 2011-Present

Cindy Clark, Northwest Regional Representative

Cindy Clark, Director of Volunteer Services, Black River Falls Memorial Hospital

clarkc@brmh.net  |  715-284-1391

Cindy has worked with volunteers for the past 16 years and has been a member of WADVS for the past 10 years. Cindy’s favorite aspect of WADVS is networking with other members of this awesome group. Cindy holds an Associate’s Degree in Human Resources, Certification in Volunteer Administration, and certified as a Professional for Human Resources. Cindy’s most notable achievements are serving as president of WADVS, created every position she worked in Black River Falls Memorial, and created the Volunteer Services Department.

Marcia Rupp, Southeaster Regional Representative

Marcia Rupp, Manager, Volunteer Services, PHCI

marcia.rupp@phci.org |  262-928-5900

Marcia has worked with volunteers for the past 8 years and has been a member of WADVS for 4. Her favorite part of WADVS are the friendships and relationships with other WADVS members. It’s wonderful having a network of friends in the healthcare volunteer industry to collaborate with. Marchi holds a Bachelor of Business Administration from the University of Wisconsin- Milwaukee and Master’s in Business Administration from Cardinal Stritch University – Milwaukee. Her most notable achievement was serving on the AHVRP Annual Conference Planning Committee in 2018.

Carrie Doro, Volunteer Coordinator, SSM Health St. Clare Hospital – Baraboo

carrie.doro@ssmhealth.com  | 608-356-1430           

Carrie has worked with volunteers for almost 8 years and has been a member of WADVS just as long. Carrie loves the networking, support, and the friendships she has made while being a part of WADVS. Carrie has worked for SSM Health St. Clare Hospital for 29 years doing medical transcription for 15 years, as well as being the scheduling supervisor for the Child Care Center associated with the hospital for 6 years. Carrie was honored to be the recipient of the Rural Wisconsin Health Ambassador Award for SSM Health St. Clare Hospital in 2017 in her role as the Volunteer Coordinator.

Ann Bergmann, Legislative

Ann Bergmann, Volunteer Coordinator, Cumberland Healthcare

 abergmann@cumberlandhealthcare.com  |  715-822-7264

Ann has worked with volunteers for the past 15 years. She has been a member of WADVS for the past 6. Ann’s favorite aspect of WADVS is our “Ask The Director”. Ann holds an Associates Degree from Minnesota School of Business. She retired after 22 years in radio sales and advertising. She also produced a weekly cooking show and consulted as a hospital marketing consultant. It was through being engaged with hospital work that she became involved with volunteers through the Partners of WHA organization.

Ann’s most notable achievements include: Past President of Partners of Wisconsin Hospital Association, Member of American Hospital Association Committee on Volunteers, Chair of American Hospital Association Committee on Volunteers, Legislative Chairperson, WADVS

Keri Schwartz, Recognition & Reflection

Keri Schwartz, Volunteer & Gift Shop Coordinator, Froedtert West Bend Hospital

keri.schwartz@froedtert.com  |  262-836-8063

Keri has worked with volunteers for 21 years and has been a member of WADVS for 10. Keri’s favorite elements of WADVS are networking with an amazing group of volunteer professionals, serving on the Board of Directors, and the incredible friends I’ve made. Keri holds a Bachelor of Science in Human Services from UW OshKosh, is a member of Beryl Institute and Society for Healthcare Volunteer Leaders. Keri’s most notable achievements include her CAVS certification and presenting at the 2016 WADVS annual conference.

Barb Van Egtern, Recruitment & Retention

Barb Van Egtern, Manager – Business Operations for SSM Health

Barb has worked with volunteers for the past 10 years and has been a member just as long. Her favorite part of WADVS is the networking with the members, and of course the friendships that come with! Barb attended UWFDL and has worked for Agnesian Healthcare for 34 years.  Barb oversees over 700 volunteers throughout 3 hospitals, hospice and acute care settings.  Barb received the 2020 Mission in Motion award for her work with the front-line associates and volunteers at the SSM GFDL region. However, Barb’s greatest joy is spending time with her 3 granddaughters!